Cancellations:
We understand that life happens, and you may need to cancel or reschedule your appointment.
- Please provide at least 72 business hours notice for cancellations or rescheduling to avoid a $100 fee
- Cancellations made less than 24 hours before the appointment will incur the following fees:
- Wrinkle Relaxers: $250
- Filler/Biostim/EzGel appointments: $500-
$1500 depending on treatment planned for - Microneedling/Chemical Peels: $150
Refunds:
- All sales on treatments, products, and services are final.
- If you are unsatisfied with a service or experience adverse effects, please contact us immediately or within 48 hours so we can address your concerns and recommend solutions.
- Retail products may be eligible for an exchange if unopened and unused within 14 days of purchase, with proof of receipt.
Payments:
- Payment is due at the time of service. We accept cash, major credit cards, debit cards, Apple Pay, Care Credit and PatientFi (no personal checks)
- For packages or prepaid treatments, payment is required in full before the first session.
- Gratuity for esthetic skin services is optional but always appreciated. Gratuity for medical services is not necessary, buy your provider a coffee or even better, send us a referral!
No-Shows:
- If you do not show up for your scheduled appointment and fail to notify us, it will be considered a no-show.
- No-shows will result in a 100% charge of the scheduled appointment including the loss of your prepaid deposit. No-shows will require prepayment for future bookings and will be unable to book online appointments.
Late Arrivals:
- Please arrive on time for your appointment. If you arrive more than 10 minutes late, we may need to adjust your service or reschedule, as a courtesy to the next client.
- For services that cannot be shortened, late arrivals will result in a rescheduling fee.
Child Policy:
- For safety reasons and insurance
- purposes, no children under the age of 16 are permitted
- Our medical facility is not a safe space for children due to sharps, chemicals and delicate equipment.
- We do not have staff available to watch children and children cannot be unsupervised as this is unsafe for all involved.
- For the safety of your children and the comfort of other patients, this policy is strictly enforced.